Terms of service

Terms of Service

Last updated: October 10, 2026

These Terms of Service (“Terms”) govern your use of the Channi’s Kitchen website, located at https://www.channiskitchen.com, and your purchase or use of our meals, products, delivery and related services (collectively, the “Services”).

In these Terms, “Channi’s Kitchen,” “we,” “us” and “our” refer to Channi’s Kitchen. “You” and “your” refer to the person accessing the website, creating an account or purchasing our products.

Please read these Terms carefully. By accessing our website, creating an account, placing an order or using our Services, you agree to these Terms and our applicable policies. If you do not agree, do not use the website or Services.

Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to place an order.

If you place an order on behalf of another person or organization, you represent that you have authority to do so and accept these Terms on their behalf.

Our delivery Services are available only within the areas displayed on our website or confirmed during checkout. Delivery availability may vary by date, location and capacity.

Accounts

You may be permitted to create an account to manage orders and access certain website features.

You agree to provide complete and accurate information and keep it updated. You are responsible for safeguarding your login information and for activity conducted through your account.

We may suspend or terminate an account if we reasonably believe it is being used fraudulently, unlawfully or in violation of these Terms.

Products and Menu Availability

Our menu, ingredients, meal selections, portion sizes, packaging, availability and prices may change periodically.

Meals and other products are offered subject to availability. We may limit quantities, discontinue an item or refuse an order when reasonably necessary.

Product photographs are intended to represent our meals, but presentation, color, ingredients and packaging may vary. Minor differences between photographs and delivered products do not necessarily indicate a defect.

If a selected product becomes unavailable, we may contact you to request a replacement selection. We will not intentionally substitute a materially different meal without your approval unless the substitution was clearly authorized during checkout.

Orders and Acceptance

Submitting an order does not guarantee acceptance. An order is accepted when we confirm it and successfully process the applicable payment.

We may reject or cancel an order because of product unavailability, delivery limitations, suspected fraud, incorrect pricing, payment failure or another reasonable operational concern.

If we cancel a paid order, we will refund the amount charged for the canceled portion.

You are responsible for reviewing your meal selections, quantities, delivery address, contact information and requested date before submitting the order.

Prices, Taxes and Payment

Prices are displayed in U.S. dollars and may change without notice. The price charged will be the price displayed at checkout when the order is submitted, except in the case of an obvious pricing error.

Applicable taxes, delivery charges and other disclosed fees will be added during checkout.

You authorize Channi’s Kitchen and its payment processors to charge the payment method provided for your order, including applicable taxes and disclosed fees.

We may correct an obvious pricing or description error. If an error affects an order you placed, we will notify you and provide the opportunity to accept the corrected terms or cancel the affected order.

Recurring Orders and Subscriptions

This section applies only if you select a recurring-order or subscription option during checkout.

By purchasing a recurring plan, you authorize us to charge your selected payment method automatically at the price, frequency and terms disclosed when you enroll. Your plan will continue until canceled.

Prices, available meals and delivery options may change. When required, we will provide advance notice of a material change before it applies to a future recurring charge.

You may cancel or modify a recurring order using the account tools available on our website or by contacting us. A cancellation or modification must be completed before the applicable order cutoff shown on the website or communicated to you.

Once an order has passed its cutoff or entered preparation, packing or fulfillment, changes and refunds may no longer be available.

Canceling a subscription stops future eligible orders. It does not automatically cancel or refund an order that has already been processed.

Cancellations, Returns and Refunds

Because our food products are perishable, we do not accept physical returns or exchanges.

Cancellations, damaged items, incorrect orders, missing items, delivery problems and refund requests are governed by our Return and Refund Policy:

https://www.channiskitchen.com/policies/refund-policy

The Return and Refund Policy is incorporated into these Terms.

Delivery

You are responsible for providing a complete and accurate delivery address, telephone number, access instructions and any other information reasonably required to complete delivery.

You must ensure that someone can receive the order or that the delivery location is safe and accessible. If permitted, an order may be left at the address or location specified in your instructions.

We may use third-party delivery providers. Delivery dates and time windows are estimates unless we expressly state otherwise. Traffic, weather, vehicle problems, address restrictions and other circumstances may affect delivery timing.

We are not responsible for a failed or delayed delivery caused by incorrect customer information, inaccessible premises, an unavailable recipient or circumstances outside our reasonable control.

Once delivery is completed, you are responsible for retrieving, inspecting and properly refrigerating or freezing the products without unnecessary delay.

If an order appears damaged, improperly sealed, warm when it should be cold or otherwise unsafe, do not consume it. Contact us within 24 hours and provide photographs when reasonably requested.

Food Storage, Heating and Consumption

Follow all storage, thawing, heating and preparation instructions provided on the product label or packaging.

You are responsible for properly refrigerating or freezing meals after delivery and for using food-safe handling practices.

Do not consume a product that appears spoiled, damaged, improperly sealed or otherwise unsafe. When in doubt, discard the product and contact us.

Heating appliances vary. Instructions and estimated heating times may need to be adjusted to ensure food is heated thoroughly and safely.

Ingredients, Allergens and Dietary Information

You are responsible for reviewing ingredient, allergen and dietary information before purchasing or consuming a product.

Our meals may be prepared, stored or packaged in facilities that also handle major food allergens, including milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, soy and sesame. Although we take reasonable precautions, we cannot guarantee that cross-contact will never occur.

Do not rely solely on a meal’s name, photograph or general description when making decisions about an allergy or medical dietary restriction. Review the product label and contact us before ordering if you have questions.

We do not guarantee that any product is completely free from a particular allergen unless we expressly state that guarantee in writing.

Nutrition and Health Information

Nutrition, ingredient and serving information can be provided if needed but is provided for general informational purposes. Values may be estimates and may vary because of ingredient substitutions, supplier changes, preparation methods and natural differences in food products.

Information on our website or packaging is not medical advice and is not intended to diagnose, treat, cure or prevent any health condition.

Consult a qualified healthcare professional if you have a medical condition, food allergy or therapeutic dietary requirement. Individual health, weight and wellness results are not guaranteed and do not provide grounds for a refund.

Promotions and Discounts

Promotions, discounts and special offers are subject to the terms displayed with the applicable offer.

Unless expressly stated otherwise:

Promotions cannot be combined.
Promotions have no cash value.
Promotions may be limited to eligible products, customers, dates or delivery areas.
Taxes, delivery charges and additional items may be excluded.
Promotional offers may be modified or ended as permitted by law.

We may cancel or withhold a promotion if we reasonably believe it has been obtained through fraud, account duplication, manipulation or another misuse.

Gift Cards and Store Credit

Gift cards and store credits, if offered, may be used only in accordance with the terms provided at issuance and applicable law.

They may not be redeemed for cash except where required by law. Lost, stolen or misused gift cards may not be replaceable.

Promotional credit may expire when permitted by law. Purchased gift cards will be treated in accordance with applicable gift-card laws.

Communications

We may send transactional emails or text messages regarding your account, orders, payments or delivery.

If you separately consent to receive promotional communications, you may unsubscribe from marketing emails through the unsubscribe link provided or opt out of marketing text messages by following the instructions in the message.

Consent to receive marketing communications is not a condition of purchase. You may continue to receive non-marketing communications necessary to complete or service an order.

Message and data rates may apply to text messages.

Acceptable Use

You agree not to:

Use the website or Services for an unlawful or fraudulent purpose.
Provide false payment, identity, delivery or account information.
Attempt to interfere with the website’s operation or security.
Introduce malware, automated scraping tools or harmful code.
Access another person’s account without authorization.
Copy, resell or commercially exploit website content without permission.
Misuse promotions, credits, discounts or referral programs.
Place orders for unauthorized resale without our written approval.
Violate another person’s intellectual-property, privacy or legal rights.

We may restrict access, cancel an order or suspend an account when we reasonably believe these restrictions have been violated.

Intellectual Property

The website and its content, including the Channi’s Kitchen name, logos, photographs, recipes, text, graphics, product descriptions and designs, are owned by or licensed to Channi’s Kitchen and are protected by applicable intellectual-property laws.

We grant you a limited, revocable and nontransferable right to access and use the website for personal, noncommercial purposes.

You may not reproduce, distribute, modify, publish, sell, license, reverse engineer or create derivative works from our website or content without prior written permission, except where applicable law permits otherwise.

Reviews and Customer Content

If you submit a review, photograph, comment, testimonial or other content, you represent that you created it or have permission to submit it and that it does not violate another person’s rights.

You grant Channi’s Kitchen a nonexclusive, worldwide, royalty-free license to use, reproduce, display and share that content for operating and promoting our business, subject to applicable law and our Privacy Policy.

We may remove content that is unlawful, deceptive, abusive, irrelevant or otherwise inappropriate. We are not obligated to publish every submission.

Third-Party Services and Links

Our website may use or link to third-party services, including Shopify, payment processors, delivery providers, analytics services and social-media platforms.

Those services are governed by their own terms and privacy policies. We are not responsible for a third party’s independent acts, omissions, availability or content, except to the extent required by law.

Website Availability

We try to keep the website accurate and available, but we do not guarantee uninterrupted or error-free access.

We may modify, suspend or discontinue a website feature or Service when reasonably necessary. Product availability and website content may change without notice.

Disclaimer of Warranties

To the fullest extent permitted by law, the website and Services are provided on an “as available” basis.

We disclaim warranties that may lawfully be disclaimed, including implied warranties of merchantability, fitness for a particular purpose and noninfringement.

We do not disclaim warranties or consumer protections that cannot legally be waived.

Limitation of Liability

To the fullest extent permitted by law, Channi’s Kitchen and its owners, employees, contractors and service providers will not be liable for indirect, incidental, special, consequential or punitive damages arising from the website, an order or the Services.

To the fullest extent permitted by law, our total liability for a claim relating to a particular order will not exceed the amount you paid to Channi’s Kitchen for that order.

These limitations do not apply where prohibited by law or to liability that cannot legally be limited, including liability resulting from fraud, willful misconduct or other nonwaivable obligations.

Indemnification

To the extent permitted by law, you agree to indemnify and hold Channi’s Kitchen and its owners, employees and contractors harmless from third-party claims, losses or expenses arising from your unlawful misuse of the website, violation of these Terms or infringement of another person’s rights.

This obligation does not apply to the extent a claim was caused by Channi’s Kitchen’s own negligence, willful misconduct or violation of law.

Events Outside Our Control

We are not responsible for a delay or failure caused by events outside our reasonable control, including severe weather, wildfire, natural disaster, public emergency, labor interruption, transportation disruption, utility failure, government action or failure of a third-party service provider.

We will make reasonable efforts to communicate material disruptions and fulfill affected orders when reasonably possible.

Suspension and Termination

We may suspend or terminate access to the website or Services if you violate these Terms, misuse an account, engage in fraud or create a safety or security risk.

Provisions that by their nature should continue after termination will remain effective, including payment obligations, intellectual-property rights, warranty disclaimers and limitations of liability.

Informal Dispute Resolution

Before filing a legal claim, you and Channi’s Kitchen agree to make a good-faith effort to resolve the dispute informally.

Send a written description of the issue, the relevant order number and the requested resolution to orders@channiskitchen.com.

Nothing in this section prevents either party from seeking relief in small-claims court or taking urgent action where necessary to protect health, safety or legal rights.

Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Subject to applicable consumer-protection laws, any legal proceeding relating to these Terms or the Services will be brought in a state or federal court with jurisdiction in Los Angeles County, California.

Changes to These Terms

We may update these Terms periodically to reflect changes to our Services, business practices or legal obligations.

The updated Terms will be posted on our website with a revised “Last updated” date. When required by law, we will provide additional notice before a material change becomes effective.

Your continued use of the website or placement of a new order after the effective date of updated Terms constitutes acceptance of the revised Terms.

Severability

If a provision of these Terms is found unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.

No Waiver

Our failure to enforce a provision of these Terms does not waive our right to enforce it later.

Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy and any terms presented during checkout, constitute the agreement between you and Channi’s Kitchen concerning the website, orders and Services.

If checkout terms for a specific order conflict with these general Terms, the specific checkout terms will control for that order to the extent of the conflict.

Contact Us

Questions about these Terms may be sent to:

Channi’s Kitchen
Email: orders@channiskitchen.com
Phone: 818-527-2976
Contact form: https://www.channiskitchen.com/pages/contact