Return and Refund Policy

Last updated: October 10, 2026

At Channi’s Kitchen, we take pride in preparing high-quality meals and want you to be satisfied with your order. Because our meals and other food products are perishable, we cannot accept physical returns or exchanges.

Damaged, Incorrect, Missing or Unsatisfactory Items

If an item arrives damaged, is missing or incorrect, or appears unsafe or otherwise unsatisfactory, please contact us within 24 hours of delivery.

Include the following information:

• Your name and order number

• A description of the issue

• Photographs of the affected item, packaging and delivery label, when applicable

Please do not consume any product that appears damaged, spoiled, improperly sealed or unsafe.

After reviewing the issue, we may provide an appropriate replacement, store credit or refund. The remedy will depend on the circumstances and product availability.

Quality and Personal Preference

We want every customer to enjoy their meals. However, differences in personal taste, spice preference or texture preference generally do not qualify for a refund when the product was prepared and delivered correctly.

Please contact us if you are dissatisfied. We value the feedback and will review concerns individually.

Order Cancellations and Changes

You can cancel or change your order, including your meals, delivery date or address, until 24 hours before your delivery date. Contact us as soon as possible at orders@channiskitchen.com or 818-527-2976 with your order number.

Once an order has entered preparation, packing or fulfillment, we may be unable to cancel it, change the selected meals or issue a refund.

Delivery Issues

Customers are responsible for providing complete and accurate delivery information and for making arrangements to receive their order.

Refunds may not be available when delivery cannot be completed because of an incorrect address, restricted access, an unavailable recipient or another circumstance outside our control.

If an order is not delivered because of an error by Channi’s Kitchen or our delivery provider, please contact us promptly so we can investigate and provide an appropriate resolution.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times vary by bank or payment provider and may take 5–10 business days after approval.

Original delivery charges are generally nonrefundable unless the refund results from an error by Channi’s Kitchen.

Contact Us

For questions or order concerns, contact us:

Email: orders@channiskitchen.com
Phone: 818-527-2976
Contact form: https://www.channiskitchen.com/pages/contact

Please include your order number so we can assist you quickly.

Nothing in this policy limits any rights or remedies available under applicable law.